For the Earth Oasis Membership Club for Business, Click here .

The idea behind The Earth Oasis Membership Club is simple. Through my years of experience helping people with their computer problems, I have found that most people need help for about five to 15 minutes.

The problem is that computer service people (consultants, coaches and trainers) typically want to talk with clients over the phone for those small issues; or if they need to come to your home, they want to charge clients for a minimum amount of time (usually one to two hours). Here are the problems with this scenario:

1. Computer coaching and/or training is difficult to explain over the phone.
2. A client should not have to pay for an hour or two when only a few instructional minutes are necessary.

This is where The Earth Oasis Membership Club comes to your rescue. By joining The Earth Oasis Membership Club, you pay only for the amount of time you need at a discounted rate.

• The Earth Oasis Membership Club also covers Consulting, Maintenance & Service Time, so whatever you need our help for, the Club will cover our time.

Tom Slaughter
Owner, Earth Oasis Computers

Here is how The Club works:

• You join The Earth Oasis Membership Club by paying a flat fee of $450.00 and receive up to six hours of help. This works out $75 per hour, which equals over $15 per hour off our current normal rate (currently $90 per hour). We ask that you use up your six hours within a five year period. Since the Club includes Computer Coaching, this is very easy to do.

Here is what you get:

• When you have a computer-related need, you have three options: One, contact us by phone, and we will assist you in resolving the issue over the phone; or two, we can use our Live Remote Assistance tool to control your computer from our office to resolve the issue; or three, we will come to your home and assist you in person. We will deduct from your six hours of service-time by tracking time in 15 minutes increments for visits. That means for only $450.00, you can get up to 24 visits.

No one else offers this service

You may be wondering what happens if you use up your six hours of service-time. Simple, you can renew your membership; or, if you prefer, we can bill you at our normal and customary hourly rate for nonmembers.  If you choose to renew your membership, it will be good for another six hours of service-time within five years from the date of renewal.

Telephone support:

Earth Oasis Membership Club Members are also entitled and encouraged to seek telephone support for those occasions where questions may be answered over the phone. Earth Oasis will deduct from your six hours of service-time by tracking time in just five minute increments for telephone support.

Live Remote Assistance:

Earth Oasis Membership Club Members are also entitled and encouraged to seek Live Remote Assistance for those occasions where we can resolve an issue or coach you by controlling your computer via the Internet. Earth Oasis will deduct from your six hours of service-time by tracking time using the actual time involved for live remote assistance (with a 10 minute minimum). For more information on our Live Remote Assistance tool, click here .

Please read our " Terms of Membership " for complete details about The Club.

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The Earth Oasis Membership Club currently serves many communities . Typically, we will allow you to join if you live within a ten mile drive of our office on Foothill Blvd. in La Cañada Flintridge. Members living farther than two miles from our office will be charged drive time one way (this will be deducted from your club time.) If you live outside the ten mile area, we may allow you to join our club if you agree to pay for our total drive time pertaining to each visit. Please give us a call and we can discuss it.

The purpose of The Earth Oasis Membership Club is to provide Clients with help using their computer in an efficient manner for an economically attractive price. Services include Coaching, Training, Software Issues, Software Installation, Hardware Installation, Hardware Repair and or Service. Exclusions: The cost of parts is not included in the Earth Oasis Membership Club. We will bill you for any parts used.

Please read our " Terms of Membership " for complete details about The Club.

1. Acceptance of Terms.

Earth Oasis Internet, LLC, dba Earth Oasis Computers ("Earth Oasis") reserves the right to adjust the Terms of Membership at any time without notice. You can view the most current Terms of Membership at any time by visiting this page at http://www.earthoasis.com/club.htm .

2. Description of Membership and Fees.

(a) Members are required to pay a non-refundable fee of $450.00 (rates are subject to change without prior notice). Earth Oasis shall enroll those qualified individuals in The Earth Oasis Membership Club ("The Club") for a period of Five years. The Club is for residential non-business clients only. See The Business Club if you are a business. Qualified individuals will be those deemed by Earth Oasis to be within a ten mile driving area from the Earth Oasis location at 1047 Foothill Blvd. in La Canada Flintridge.  Members living farther than two miles from our office will be charged drive time one way (this will be deducted from your club time.) Earth Oasis may enroll others outside the ten mile area at its sole discretion. Earth Oasis reserves the right to refuse membership to anyone at its sole discretion.

(b) Once enrolled in The Club, Earth Oasis will provide to the Member, during a Five year period from the date of Membership or renewal, up to six hours of Computer Consulting, Coaching, Training, Software Installation and/or Hardware services upon request of the Member, subject to reasonable availability. Earth Oasis will use its best efforts to provide all service calls within 48 hours; and, if a call cannot be made within 48 hours, Earth Oasis will arrange a mutually convenient time to make a service call. Earth Oasis anticipates that it typically will be able to provide services on the day a request is made.

3. Exclusions.

The cost of parts is not included in the Earth Oasis Membership Club. After obtaining your authorization, we will bill you for any parts used.

4. Expiration of Membership.

After the expiration of five years from the date of Membership, the Client will need to renew its Membership, even if all of its six hours of service-time have not been used. We want you to use your time. Since the Club includes Computer Coaching, this is very easy to do.

5. Limited Number of Memberships.

In order to properly service its members, Earth Oasis may need to limit the number of memberships available for The Earth Oasis Membership Club. At its sole discretion, Earth Oasis reserves the right to accept or decline new memberships based upon its current workload.

6. Termination of Membership by Earth Oasis.

Earth Oasis reserves the right to terminate the Membership of any  Client at it's sole discretion. Upon termination prior to the five year expiration, Earth Oasis will return to the Client that portion of its Membership dues that are unused on a pro rata basis.

7. Termination of Membership by Client.

Any Member can terminate its Membership in The Club by simply letting the five year duration of the Membership expire without renewal. All Membership fees are non-refundable unless the Membership is terminated by Earth Oasis.

8. Loss of Data.

Neither Earth Oasis nor any of its affiliates assume responsibility for lost software or data. The Client is responsible for maintaining a current backup of its hard drive and restoring the software and data backup to the hard drive, should that become necessary. If Client prefers an Earth Oasis Support Team member to restore its backup, an additional charge at the then current hourly rate applies if the client's membership has expired or has been used up.

9. Limitation of Liability.

(a) Client/Member expressly understands and agrees that Earth Oasis shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Earth Oasis has been advised of the possibility of such damages), resulting from the use or the inability to use its Membership.

(b) In no event shall Earth Oasis, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents (collectively, "Earth Oasis") be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not Earth Oasis has been advised of the possibility of any such damages.

10 . Disputes.

Member agrees that at the option of Earth Oasis, any and all claims or controversies arising out of or pertaining to any matter concerning The Earth Oasis Membership Club will be submitted for resolution in Los Angeles, California before the American Arbitration Association under its then prevailing rules. The award of the arbitration shall be binding and judgment may be entered thereon in any court of competent jurisdiction.

To request a Membership and accept the "Terms of Membership" for The Earth Oasis Membership Club, please click here .

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